Shipping + Returns

Processing Time

Every order is a pre-order. Please allow 7–10 business days from the date of purchase for your order to be completed. Everything is made to order with care.

Shipping

Shipping costs are calculated at checkout based on your order and delivery location. Once your order ships, you’ll receive tracking information using the contact information provided at checkout.

Please double-check your shipping address before submitting your order. Mozoli & Co. is not responsible for delays caused by the shipping carrier or for packages delivered to an incorrectly entered address.

Returns

Because our items are custom stitched and made to order, all sales are final. We do not accept returns or exchanges for sizing, color selection, personalization choices, or changes of mind.

Please carefully review all names, initials, dates, sizes, colors, and other customization details before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review it and make things right.

If you have a major concern with your order that is not covered above, please contact us. Each concern will be reviewed individually.